Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note this is only applicable for new products, and not products that are from our range of antique, vintage and retro home décor and homewares. Sales of this nature are final.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that amount applicable for a refund relating to a return excludes the cost of shipping, and is associated to the cost of the item(s) only.

To start a return, you can contact us at hello@thatretropiece.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and/or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned such as custom products and all antique, vintage and retro goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.