Store Policies

Refunds, Exchanges and Cancellation Policy

As a general rule there are no refunds, exchanges or cancellations. If your item is damaged in transit, please contact us at hello@thatretropiece.com with photographs of your items for investigation.

Payment Policy

All pricing in our store is in US Dollars (USD). That Retro Piece accepts PayPal upon purchase of goods. If you do not have a PayPal account, you can still pay by credit card (via PayPal) at the checkout.

Delivery Policy

Items are shipped once payment has been received in full.

Rates are calculated as a single item purchase, or multiple items purchase (up to three items). Please select the correct shipping rate via the checkout process in accordance with your purchase. Failure to do so may delay shipment of your items.

If you require additional items (more than three) in the one transaction, please contact us at hello@thatretropiece.com to request a shipping quote.

– across Australia

All goods are sent by Australia Post Standard (Regular) Mail or Sendle Couriers and include tracking. Once shipped, please allow 2-5 working days for delivery in Australia, depending on your location.

We are not responsible for items lost or damaged by either shipping carrier, so if this is a concern you can request items to be sent via Express Post or Registered Mail.

Please note if you’re sending to a PO Box, Australia Post is the only shipping option and may be a slightly higher rate in shipping costs.

– Internationally

Yes, we ship internationally! All our items are sent via Air Mail, however we can ship via Registered Air Mail (which is more expensive yet faster). If you’re interested in an alternative shipping option, please let us know.

All items shipped internationally include tracking. If your shipping destination (country) is not listed in the options, please contact us to request an quote at hello@thatretropiece.com

As a guide, shipping internationally via Air Mail normally takes anywhere from 5-15 business days (dependant on location).

Further Questions?

If you have any further questions that are not addressed here, please feel free to drop us an email at hello@thatretropiece.com